Campervan hire in the UK & Europe

Vehicle Booking Form

Terms & Conditions

Please note the following important points

Insurance excess is £1000. This is pre-authorised on credit card when vehicle is collected and charged if the vehicle is not returned in the same condition in which it was picked up. We will retain the right to charge up to 28 days post hire any damage not declared, parking charge notices & uncleaned return vehicles.
Cleaning charge of £100 cash deposit is charged if vehicle is not returned in the same condition it was picked up in, applies to (interior)
There is NO replacement vehicle for damaged vehicles which are un-driveable for any reason.
Current valid clean driver’s license must be produced and validated.
Rental duration is measured in consecutive 24hr periods.
Please note there is a strict No Smoking policy in place. Any contravention invalidates the Fire Insurance cover making you personally liable in the event of the vehicle suffering fire damage and could result in a police prosecution.
Any driving penalty occurred during the hired period is the full legal responsibility of the hiring/driving persons. Vanderlust UK ltd will not make any administration or challenge any PCN’s or fines or traffic law enforcements. Vanderlust UK ltd will make instant charge to the deposit details for the penalty amount and inform you via email of such additional charge whilst supplying your details to all the required 3rd parties including the Police.

You must clean the van and empty the toilet and refill the diesel tank to the level on collection!

1. RESERVATIONS

Booked and paid for in full by hirer on www.vanderlust.co.uk as per Rental Agreement
All prices quoted and charged in £ (GBP)
Payment is only accepted by bank transfer, credit card / debit card (Visa or Mastercard or American Express). See invoice for credit/debit card surcharges
Vehicles will not be released without full payment being received
Vehicles will not be released without valid personal identification being produced & Utility bill within last 3 months
One deposit payment is pre-authorised by credit card only on collection to determine available funds to cover insurance excess, security deposit and cleaning deposit.
Minimum rental is 3 day & nights for all Campers in Low / Mid season & 4 day & nights minimum in high season, 5 day & nights for festivals, 7 day & nights for Glastonbury.

1a. AVAILABILITY & CONDITIONS OF SUPPLY

Whilst every effort will be made to supply the model ordered, we reserve the right to substitute an alternative vehicle should circumstances dictate.

Vanderlust UK ltd shall make every effort to ensure that the vehicle you reserve is available at the agreed time. If for any reason it is not available, we shall endeavour to makea nother vehicle available without extra cost. BUT if this is not acceptable or another vehicle proves unobtainable, our liability is limited to the refund on any monies paid.

Vanderlust will not supply a replacement vehicle in the event of crash damage to the vehicle, or any damage as a result of driver negligence.

The company's camper van rental agreement is the sole contract for hiring the vehicle between Vanderlust and the hirer(s), driver(s) and/or passenger(s).

The company takes no responsibility for any delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom.

2. HIRER / DRIVER

Driver(s) must be aged over 25 years to 70 years
Driver(s) must hold a valid full driving licence for at least 3 years (UK Licence) or 24 months (European/US Licence)
Driver(s) are personally liable for all legal penalties during hire period & parking charge notices (PCN’s) & EU Tolls
Driver(s) must provide two separate forms of personal identification on collection of vehicle otherwise hire will be invalidated i.e.: valid passport and driving licence.
Details of all additional driver(s) must be provided on collection of vehicle as above, maximum of one additional driver charged at £10 per day

3. HIRE PERIOD

'Hire Period' refers to the dates agreed in the Rental Agreement
Rental is charged on day & night basis
Minimum rental period is 3 day & nights for all vehicles in low/mid season, 4 day & nights in high season, 5 day & nights for festivals, 7 day & nights for Glastonbury.
All UK Bank Holidays are HIGH season rate.
Collection is strictly from time of pickup and returned at same time.
Collection / Return to agreed location at time of booking or approved depots
Return to a location not agreed in writing will be subject to loss of security deposit. There shall be no refund for early return. Late returns without prior agreement shall be hours or more will result in full 1 day hire charge to deposit details supplied.

3a. COLLECTION/RETURN

Pick up and drop off is at any of our approved Depots or pre agreed locations.
Vanderlust Ltd accepts no liability for clients disregarding transfer arrangements and for delays due to circumstances beyond our control.

4. HIRE RATES INCLUDE

VAT inclusive until further notice
Unlimited Mileage
Fully Comprehensive Insurance for UK, EU* and Republic of Ireland for one named driver*
Cutlery and Kitchen Utensils

* Certain Non EU countries require Consultation with Vanderlust

5. INSURANCE

Fully comprehensive insurance is provided by Vanderlust to the driver named on the agreement holding a UK/ROI/EU driving Licence. The insurance policy has an excess, that is, clients are responsible for the first £1000 of damage or non rental.

Insurance for the named driver holding a non-UK/ROI/EU driving license will be charged at an additional £10 per day
Insurance for one only additional driver is charged at additional £10 per day
This does not cover cost for replacement or repair of windows, tyre damage or incorrect refuelling (eg: putting petrol into diesel tank) for which the hirer is responsible
Driving by an unauthorised driver invalidates insurance. It is a criminal offence to drive without insurance in the UK and Ireland and is punishable at law
Failure to declare an accident is a criminal offence and is punishable at law
The theft of a Vanderlust campervan will not be covered by insurance if the ignition keys are left in or on the vehicle whilst unoccupied and the hirer shall be held fully responsible for a replacement vehicle.
All accidents involving a third party, details on the third party must be furnished when the vehicle is returned.
Personal property is not covered while vehicle is unattended.
The hirer is responsible for the amount of the caution deposit for damage to the motorhome or any third party and associated costs including recovery.

5a. COLLISION DAMAGE WAIVER (CDW)

An optional insurance charge that reduces the insurance excess can be purchased at time of booking online or on collection of your vehicle.

CDW at £15.00 per day will reduce the excess for any damage caused in a collision to the vehicle by 50%. The excess is liability is then £500.
The hirer will however be fully liable for replacement or repair to windows or tyre damage or damage caused due to negligence. Applies in respect of each claim, not Rental.

Security deposit pre authorization.

The hirer is liable to pay the insurance excess of £1000 to cover incidents causing damage. This includes loss of skylights, mirrors, window or windscreen damage, impact with stationary objects, driver negligence, returning late or in an unsatisfactory condition, tyre damage, internal or external bodywork damage etc.
The hirer must notify us immediately of any accidents or mishaps that occur so that we may do everything possible to ensure the next client is not inconvenienced. This is accepted only by credit card (pre-authorised at time of collection).

The security deposit will not be charged when the vehicle is returned at the conclusion of the rental provided.

No damage to motorhome/campervan or any third party
+ Motorhome/campervan vacated on time, clean, refuelled & toilet emptied
+ No additional costs have been incurred during the period of rental (see below)
+ The hirer shall be liable for any expenses or costs incurred through violation of traffic laws or regulations including tolls.
Vanderlust reserves the right to increase the security deposit for specific events eg: festivals or rallies
CLEANING CHARGE
The hirer is liable to pay a cleaning charge which is will be refunded when the Motorhome is returned clean internally together with the toilet also emptied and cleaned. If the cleaning requirements are not met the cleaning charge of £100 is deducted from the security deposit.

Cleaning Requirements :
It is recommended you visit a campsite on your last night of travel to empty the toilet cassette.
Refund is approved when each of the following has occurred.
Cleaning accessories are located in the cabinets or storage area's
1.Toilet cassette emptied, rinsed and refilled with chemical.
2. Interior floor swept £ clean
3. Dashboard and interior surfaces clean
4. Fridge emptied and clean
5. Bathroom and toilet clean
6. Kitchen clean
Equipment
An inventory of the equipment necessary for you to enjoy your holiday will be furnished and checked with you at the start and end of the hire period.
You are required to sign for these before and after your rental.
An additional fee of the £100 will be charged against the deposit if the toilet and waste tank are not emptied prior to the return of the vehicle

6.VIOLATION OF TRAFFIC LAWS AND REGULATIONS

Driver(s) are personally liable for all legal penalties and fees pertaining to any traffic violation infringements under the current Road Traffic Legislation applicable in the Republic of Ireland, Northern Ireland and the United Kingdom.

Vanderlust UK will hold your credit card details for 28 days after the rental agreement finishes in case any traffic violation infringements are presented to Vanderlust for your hire period. The driver(s) will still be liable for any penalties and fees received after this period.

Vanderlust will notify the driver(s) of any speeding or parking fines and an administration charge of £10 for each infringement incurred throughout the hire period.

7. USE OF THE VEHICLE

During the rental period, the hirers agree that the vehicle will not be:

Driven other than in a cautious, prudent and normal manner or used in a manner which could cause damage
Driven in a prohibited area
Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law
Driven by persons under the age of 25 or who is unauthorised to drive the vehicle as set out under the heading 'Driver details' of the Vanderlust Rental Agreement
Used to carry more persons than is detailed on the rental agreement

maximum 4 persons in accordance with provision of seatbelts in a 2/4 berth Camper
maximum 5 persons in accordance with provision of seatbelts in a 3/5 berth Camper

Left with the ignition key in or on the vehicle while it is unoccupied (invalidates insurance)
Damaged by submersion in water or in contact with salt water
Used for any illegal purpose for any race, rally or contest
Used to carry passengers or property for hire or reward
Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material
Driven on any road surfaces other than sealed / bitumen roads. Driving is not permitted on the Connor Pass, County Kerry or on any beaches in the UK, Ireland & European countries. At festivals recovery services must be sort in the event of broken grass / muddy conditions.

BREAKDOWN ASSISTANCE
24hr roadside breakdown assistance is currently included with all rentals for the engine.
Vehicle recovery and / or transport haulage cost in the event of an accident and callouts relating to Battery, Gas, Water, Toilet incurs a charge of £300 in the event Vandrlust UK need to attend location.
In the event of a fixable breakdown Vanderlust endeavors to get local assistance as soon as possible but does not guarantee this.

ACCIDENTS
It is the hirers responsibility to complete the accident form where an accident occurs and to notify Vanderlust UK ltd. Where any person is injured the Police/Garda Siochana/national police must be contacted. Failure to report an accident or damage to Vanderlust UK ltd can result in the loss of all or part of the security deposit. In the event of damage, breakdown or an accident NOT due to hirer negligence which deprives the hirer of the complete use of the vehicle, the liability of Vanderlust UK ltd shall be limited to the refund of rental charges for any days lost. Hirer is not entitled to a replacement vehicle in cases of excessive misuse or negligent damage.

8. CANCELLATION BY Vanderlust

Vanderlust reserve the right to cancel a reservation at the proposed commencement of hire as follows:

Named Driving License is not produced or valid in accordance with stated conditions
Failure to provide funds for insurance excess and caution bond by credit card only
Over occupancy of vehicle
Address on driving license does not match billing address if additional proof of id is required
Hirers from outside UK must provide a valid passport and driving license as proof of id
Driver fails to show competency in test drive of vehicle.
Driver fails to show competency in test drive of vehicle

In these circumstances all moneys paid by the hirer shall be forfeited. Vanderlust UK ltd reserves the right to refuse to hire to any person, without stating cause. Booking deposit may be refunded in this case.

9. COMPLAINTS

If any faults or damage to the vehicle are discovered after the rental period commences please notify Vanderlust UK ltd by phone. Faults or damage must be reported at the latest on the return of the vehicle. In the event that a complaint is not satisfactorily resolved upon return, the client must inform Vanderlust UK ltd in writing within 14 days.